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Frequently Asked Questions 1. How do I know if WebWatcher is working? 2. What IM Applications does WebWatcher record? 3. Does WebWatcher block or just monitor web sites? 4. How long after I place my order will I be able to install WebWatcher? 5. My child is much more computer savvy than I am. Will he be able to tell that I'm monitoring him? 6. Is WebWatcher easy to use? 7. Is WebWatcher compatible with my computer? 8. Are there any WebWatcher icons or messages that appear on my computer? 9. My computer has multiple user accounts. Under which user should I install WebWatcher? 10. How do I install WebWatcher on my computer? 11. Do I need to install WebWatcher on the computer that I want to monitor from? 12. How is WebWatcher different from other parental control software? 13. Can WebWatcher be placed on my home computer, but be monitored from a different computer? 14. Will WebWatcher email me reports? 15. Does WebWatcher record Email's? 16. Is WebWatcher truly invisible? 17. Once I buy WebWatcher, do I own it, or do I have to pay yearly renewal fees? Q. How do I know if WebWatcher is working? A. To see if WebWatcher is working, simply enter the hotkey sequence on the target computer to view the WebWatcher status panel. In this panel you will be able to see if all functions of WebWatcher are actively recording. Back to the top Q. What IM Applications does WebWatcher record? A. AOL Instant Messenger (AIM), MSN Messenger, Windows Messenger and Yahoo Messenger. Back to the top Q. Does WebWatcher block or just monitor web sites? A. It does both. Using Guardian Angel technology, WebWatcher scans every individual web page for your chosen alert words. When it encounters an alert word it can block that page completely or simply take a screenshot for later review. If you desire, you can also block based on URL's. If you choose to monitor web sites, with just a click, you will be able to visit the exact web site your target visited and see exactly what they saw including searches performed. Back to the top Q. How long after I place my order will I be able to install WebWatcher? A. Immediately! As soon as your order is placed and confirmed you will receive an email (usually within just a few minutes) with the username and password needed to download WebWatcher. This generally happens within a few minutes. The installation process is quick and easy. Back to the top Q. My child is much more computer savvy than I am. Will my child be able to tell that I'm monitoring them? A. NO. WebWatcher is completely invisible. No matter how computer savvy your child is, they will not be able to tell that they are being monitored. Back to the top Q. Is WebWatcher easy to use? A. Yes, WebWatcher is very easy to use. Once the software is installed on the target computer, you can log in from any computer to monitor activity. The user interface is extremely intuitive, so by simply following the specific tabs--IM, email, chat, web sites--you can read any email or chat, and see pictures of screen shots that contain target words that are either already set up in the software, or other target words you can select or add. Back to the top Q. Is WebWatcher compatible with my computer? A. WebWatcher is compatible with Windows 2000, Windows XP and Windows Vista. It is not available for 64-bit or Mac operating systems. Back to the top Q. Are there any WebWatcher icons or messages that appear on my computer? A. No! WebWatcher is invisible. An icon or message would only alert a user that something new has been installed or is running on the computer. Back to the top Q. My computer has multiple user accounts. Under which user should I install WebWatcher? A. You can install it under any account that has administrative privileges. Back to the top Q. How do I install WebWatcher on my computer? A. Once you have completed your purchase, you will be sent an email containing a link to the Setup Wizard. Simply follow the onscreen instructions. Once the Setup is complete you will be provided a link from which you can download the software. Please note: you can complete the Setup Wizard from any computer, but the SOFTWARE MUST BE INSTALLED ON THE COMPUTER YOU WISH TO MONITOR. Back to the top Q. Do I need to install WebWatcher on the computer that I want to monitor from? A. No. That is the advantage of a web-based application. You only need to install the software on the computer that you wish to monitor - not the computer on which wish to view the information that was recorded. Back to the top Q. How is WebWatcher different from other parental control software? A. Most available parental control applications only allow the user to block a child's access to certain material. WebWatcher is not only the industry's best blocking application, but it also allows the user to monitor their children's activity. Blocking is great for very young children, but for older kids blocking only alerts them to the fact that they are being monitored. Once they know they are being monitored, they will take their activities elsewhere. And the most important aspect of keeping a child safe is knowing what they are up to. Back to the top Q. Can WebWatcher be placed on my home computer, but be monitored from a different computer? A. Yes. Once the program is installed on a computer it can be monitored from any computer in the world with Internet access. Back to the top Q. Will WebWatcher email me reports? A. No. Email is not a secure method of transmitting information. Any program that email's your data puts your private information at serious risk. WebWatcher offers the only web-based monitoring system of its kind. We use 128-bit encryption to ensure the highest level of data security. Back to the top Q. Does WebWatcher record Email's? A. Yes! You will be able read everything-the email's content, the subject of the email, who sent it, who received it and the time and date it was sent and received. Whether the target uses Outlook, Outlook Express, AOL Webmail, Yahoo Webmail or Hotmail, you will be able to see it all. WebWatcher will even allow you to read both sides of the conversation and access email attachments. Back to the top Q. Is WebWatcher truly invisible? A. Absolutely! Being invisible is one of our most important features. WebWatcher does not run as a service, it does not appear in the list of running processes and there are no visible files that can be detected. Other parental control software is sloppy and easily detected. Not only does WebWatcher work undetected by your target, but it also circumvents popular firewall and anti-virus programs, allowing you to gather the information you need without tripping any alarms. Back to the top Q. Once I buy WebWatcher, do I own it, or do I have to pay yearly renewal fees? A. Once you buy WebWatcher it is yours for life. There are no renewal fees! Back to the top |
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